Refund & Cancellation Policy

Vertex Talent Consulting offers individually agreed career-support services. We aim to handle payment disputes and verified service deficiencies fairly and transparently.

Eligibility

Refunds may be considered when there is a material failure attributable to Vertex Talent Consulting to provide the agreed services for the affected billing month. We review the agreement, communications and documented service activity. A substantiated material failure may qualify for a full refund of that month's service fee.

Screening calls and partial deficiencies

Where at least five genuine, relevant employer screening calls or interviews occurred during an affected service month and a partial service deficiency is established, a refund of up to 30% of that month's fee may ordinarily be considered. Unrelated, fraudulent or unverified calls do not count. This is not a ceiling for serious non-delivery or where greater rights or remedies apply under law.

Hiring outcomes

Not receiving a job offer or interview does not by itself establish a refundable service failure where the agreed services were properly delivered. Employers make their own hiring decisions and market conditions vary.

Request deadline

Please email a written complaint to talentcareers@vertextalent.in within 15 calendar days after the relevant billing month ends, outlining the concern and supporting information. Exceptions will be considered where justified or required by law.

Review, reconsideration and payment

We review the complaint and communicate the decision by email. Following refund approval, the candidate has 10 calendar days to request reconsideration or cancellation of the refund and discuss continuing the service. Unless agreed otherwise, the approved refund will be initiated after that period. We aim to return the approved amount within 20 further calendar days, targeting no more than 30 calendar days from approval; banking and payment-network processing may vary. Any legally required faster deadline takes precedence.

Data after refund

After refund initiation, we aim to delete or deactivate unnecessary active marketing data within five days and send a confirmation email. We may retain necessary transaction, legal and dispute records. Candidates may also separately exercise applicable data rights under our Privacy Policy.

Cancellation

Future services may be cancelled according to the individual service agreement. Withdrawal or changed preferences do not automatically entitle a candidate to a refund for services already delivered, subject to applicable law.

Contact

Email talentcareers@vertextalent.in. Nothing here excludes rights that cannot legally be excluded.